Terms & conditions.

Product Craftworks LLC
Last Updated: 15 December 2025

Please read these Terms & Conditions (“Agreement”) carefully. By purchasing, accessing, or using any services offered by Product Craftworks LLC (“Product Craftworks,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by this Agreement. If you do not agree, you may not purchase or use the Services.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and references to “you” shall refer to that entity.

1. Information About Us

Product Craftworks LLC is a California limited liability company with its principal place of business in San Francisco, California.
Website: https://productcraft.works/

These Terms apply to coaching and related professional services offered through this website and related platforms.

2. Scope of Services

This Agreement governs the provision of the following services (“Services”):

  • One-to-one coaching

  • Group coaching and peer groups

  • Advisory and mentoring services

  • Workshops, talks, and facilitated sessions

  • Digital materials (including worksheets, recordings, PDFs, and written content)

  • Asynchronous support (including email, messaging platforms, voice notes, or similar)

The following are explicitly excluded from this Agreement and are governed only by separate written contracts, if applicable:

  • Fractional leadership roles

  • Consulting or delivery work

  • Custom engagements governed by separate agreements

3. Nature of Coaching Services

Coaching services provided by Product Craftworks are professional development services intended to support reflection, growth, and skill development.

Coaching is not psychotherapy, counseling, mental health treatment, or any form of medical, legal, or financial advice. Coaching does not diagnose, treat, or prevent any mental or physical condition.

You acknowledge and agree that:

  • You are solely responsible for your decisions, actions, and results.

  • Coaching may involve reflection, challenge, emotional discomfort, or changes in perspective.

  • You remain fully responsible for how you apply insights gained through the Services.

4. Term of Agreement

This Agreement begins upon payment for Services and continues until the conclusion of your final scheduled session, unless terminated earlier in accordance with this Agreement.

5. Payment Terms

All programs and engagements are invoiced upfront and must be paid in advance of Services being delivered.

Payments are processed through third-party payment providers, including Stripe. Product Craftworks does not store your payment information.

Failure to pay invoices when due may result in suspension or termination of Services.

6. Refunds and Program Completion

Fees are non-refundable, except at the sole discretion of Product Craftworks.

If you discontinue participation early:

  • Any unused sessions expire and are forfeited.

  • Sessions may not be transferred, paused, or reassigned.

  • No refunds are issued unless explicitly agreed to by Product Craftworks.

7. Scheduling, Cancellations, and No-Shows

You must provide at least 24 hours’ notice to cancel or reschedule a session.

Product Craftworks generally works in good faith to reschedule sessions when reasonable. However, if you are repeatedly non-responsive or delay rescheduling for a significant period, Product Craftworks may:

  1. Provide one written warning, and

  2. Terminate the remainder of the program without refund.

Product Craftworks reserves the right to reschedule sessions when necessary and will make reasonable efforts to provide notice.

8. Client Participation Requirements

To support effective coaching, you agree to the following conditions for all scheduled sessions:

  • You will arrive on time and remain present for the full session.

  • You will join sessions from a quiet, private location where you can focus and speak freely.

  • You will not attend sessions while driving, walking, or otherwise in transit.

  • You will be stationary and not multitask during sessions (including email, messaging, or other meetings).

  • You will be visible on screen, unless otherwise agreed in advance.

  • You will ensure a stable internet connection and functioning audio and video.

  • You will not attend sessions while under the influence of alcohol or substances that impair participation.

  • You will engage in good faith and take responsibility for your participation and learning.

Sessions begin and end at the scheduled time. Late arrival or technical difficulties do not extend session length.

If these conditions are not met, Product Craftworks LLC may pause, redirect, or end a session early. Repeated inability to meet these participation requirements may be grounds for termination of Services in accordance with this Agreement. No refunds are issued for sessions affected by failure to meet these requirements.

9. Code of Conduct

You agree to engage respectfully and professionally in all interactions.

Product Craftworks may terminate Services without notice if you engage in conduct that is abusive, harassing, threatening, discriminatory, or otherwise inappropriate toward the coach or any participant.

10. Termination

Client Termination

You may terminate this Agreement at any time by written notice. No refunds are issued except at the sole discretion of Product Craftworks.

Product Craftworks Termination

Product Craftworks may terminate this Agreement with notice for:

  • Non-payment

  • Code of conduct violations

  • Misalignment or lack of fit that materially interferes with the coaching relationship

Termination does not entitle you to any refund unless expressly agreed in writing.

11. Confidentiality

Product Craftworks agrees to keep information shared during coaching engagements confidential, subject to the following exceptions:

  • Disclosure required by law

  • Situations involving risk of harm to yourself or others

You are responsible for determining what employer-related or proprietary information is appropriate to share.

Product Craftworks may use anonymized and non-identifying insights for learning, teaching, writing, or professional development purposes.

Confidentiality obligations survive termination of this Agreement for five years or for so long as the information remains a trade secret under applicable law.

12. Recordings and Tools

Sessions may be recorded at the discretion of Product Craftworks. By scheduling and attending sessions, you consent to recording.

  • Recordings are initiated by and owned by Product Craftworks.

  • Product Craftworks uses third-party tools including Zoom, Stripe, email platforms, and may use transcription or AI-based tools.

  • You acknowledge that use of third-party tools carries inherent risks beyond Product Craftworks’ control.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Product Craftworks provides Services on an “as-is” basis.

  • Product Craftworks is not liable for any indirect, incidental, consequential, or special damages.

  • Total liability arising from this Agreement is limited to the fees paid by you to Product Craftworks in the three (3) months preceding the event giving rise to the claim.

Nothing in this Agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Product Craftworks LLC from any claims, losses, damages, or expenses arising out of your use of the Services or your actions following coaching engagements.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles.

The parties agree to attempt mediation in good faith before pursuing arbitration. Arbitration shall take place in California. Court proceedings may be used only if mediation and arbitration do not resolve the dispute.

Venue shall be state or federal courts located in California where applicable.